Technical FAQs

Ask a Question

Video: Installation instructions for PowerChute Personal Edition 3.0.2
Issue: How to install PowerChute Personal Edition version 3.0.2 Product: PowerChute Personal Edition (PCPE) version 3.0.2 Environment: All supported...
The maximum values for Outlet Group Off delay and Minimum Return Runtime are inconsistent between the UPS LCD and PowerChute Business Edition Agent 9.0, 9.0.1, 9.1.0, 9.1.1, 9.2.0, and 9.2.1
Issue: Outlet Group Off delay and Minimum Return Runtime cannot be set to values greater than 9999 in PowerChute Business Edition Agent, yet values...
How to gracefully shutdown VMs running on Oracle VM Server via a command file with PowerChute Network Shutdown
Issue Oracle VM Server does not provide a built-in feature to shut down VMs when the host is commanded to shut down. Product Line: PowerChute Network...
RADIUS users unable to authenticate to NMC with AOS 6.4.0
Issue: RADIUS users not authenticating with AOS 6.4.0 Product line: Devices that use an APC Network Management Card (NMC), including but not limited...
What's the difference between shipping load, dynamic load and static load? How are these ratings calculated?
Issue: Customers need to know the difference between shipping load, dynamic load and static load ratings, and how they are calculated. Product Line:...
Why are the battery charge LEDs flashing on a Smart-UPS?
Issue: Battery Charge LED Bar Graph is flashing in unison.   Product line: Smart-UPS, Smart-UPS Online Environment: All Smart-UPS models with model...
I have a Smart-UPS, what is your warranty policy?
Issue: Smart-UPS Warranty Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Product Information. Resolution: Smart-UPS models...
What VMware ESXi Licenses are support with PowerChute?
Issue: PowerChute can only shutdown full licensed ESXi hosts. Product Lines: PowerChute Network Shutdown PowerChute Business Edition Environment:...
How do I add a DDF to StruxureWare Data Center Expert?
Issue: How do I add a DDF to StruxureWare Data Center Expert? Product Line: StruxureWare Data Center Expert Environment: StruxureWare Data Center...
No access to web agent using TLS 1.1 or TLS 1.2 with PowerChute Business Edition 9.0.1, 9.1.0, 9.0.2
Issue: PowerChute Business Edition 9.0.1, 9.1.0 and 9.0.2 is packaged with JRE 6. JRE 6 is not compatible with TLS 1.1 or TLS 1.2 Product Line:  PowerChute...
Results 71 - 80 of 100