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What's the difference between shipping load, dynamic load and static load? How are these ratings calculated?
Issue: Customers need to know the difference between shipping load, dynamic load and static load ratings, and how they are calculated. Product Line:...
Why are the battery charge LEDs flashing on a Smart-UPS?
Issue: Battery Charge LED Bar Graph is flashing in unison.   Product line: Smart-UPS, Smart-UPS Online Environment: All Smart-UPS models with model...
I have a Smart-UPS, what is your warranty policy?
Issue: Smart-UPS Warranty Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Product Information. Resolution: Smart-UPS models...
What VMware ESXi Licenses are support with PowerChute?
Issue: PowerChute can only shutdown full licensed ESXi hosts. Product Lines: PowerChute Network Shutdown PowerChute Business Edition Environment:...
How do I add a DDF to StruxureWare Data Center Expert?
Issue: How do I add a DDF to StruxureWare Data Center Expert? Product Line: StruxureWare Data Center Expert Environment: StruxureWare Data Center...
No access to web agent using TLS 1.1 or TLS 1.2 with PowerChute Business Edition 9.0.1, 9.1.0, 9.0.2
Issue: PowerChute Business Edition 9.0.1, 9.1.0 and 9.0.2 is packaged with JRE 6. JRE 6 is not compatible with TLS 1.1 or TLS 1.2 Product Line:  PowerChute...
PowerChute Business Edition not discovering Smart-UPS when using 940-0272A cable
Issue, After connecting Smart-UPS to Windows OS using the 940-0272A cable PowerChute Business Edition does not discover the UPS. Product Line: PowerChute...
Communication lost with PowerChute Network Shutdown
Issue: PowerChute Network Shutdown lost communications or cannot establish communication with UPS. Product Line: PowerChute Network Shutdown (PCNS)...
Video: How to reset the PowerChute Network Shutdown password and user name.
Issue: Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name. Product: PowerChute Network Shutdown v3.X and 4.X...
Video: How to install and deploy PowerChute Network Shutdown virtual appliance onto VMware.
Issue: How to install and deploy PowerChute Network Shutdown virtual appliance onto VMware.  Product Line: PowerChute Network Shutdown version 4.x...
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