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Oil Type for Different Types of Refrigerant
Issue: Oil Type for Different Types of Refrigerant Product line: All AC DX Units Environment: All versions/serials Cause: Oil Maintanence Resolution:...
Larkin FCB Condenser Manual
Issue: Larkin FCB Condenser Manual Product line:  Heatcraft Larkin FCB Condenser Environment:     Cause:    Heatcraft Larkin FCB Condenser Manual...
Additional oil Charge for FM and AFX units
Issue:  Additional oil Charge for FM and AFX units Product line:  FM35, FM40, FM50, AFX Environment:     Cause:    Guidelines for Oil Charge Resolution:  ...
Video: Installation instructions for PowerChute Personal Edition 3.0.2
Issue: How to install PowerChute Personal Edition version 3.0.2 Product: PowerChute Personal Edition (PCPE) version 3.0.2 Environment: All supported...
Video: What to do if the system is missing native shutdown battery options / How to restore HID UPS device driver.
Issue: Missing native shutdown battery options in Windows Product Line: Back-UPS and Smart-UPS Environment: All supported Windows OS Cause: When viewing...
The maximum values for Outlet Group Off delay and Minimum Return Runtime are inconsistent between the UPS LCD and PowerChute Business Edition Agent 9.0, 9.0.1, 9.1.0, 9.1.1, 9.2.0, and 9.2.1
Issue: Outlet Group Off delay and Minimum Return Runtime cannot be set to values greater than 9999 in PowerChute Business Edition Agent, yet values...
How to gracefully shutdown VMs running on Oracle VM Server via a command file with PowerChute Network Shutdown
Issue Oracle VM Server does not provide a built-in feature to shut down VMs when the host is commanded to shut down. Product Line: PowerChute Network...
RADIUS users unable to authenticate to NMC with AOS 6.4.0
Issue: RADIUS users not authenticating with AOS 6.4.0 Product line: Devices that use an APC Network Management Card (NMC), including but not limited...
What's the difference between shipping load, dynamic load and static load? How are these ratings calculated?
Issue: Customers need to know the difference between shipping load, dynamic load and static load ratings, and how they are calculated. Product Line:...
Why are the battery charge LEDs flashing on a Smart-UPS?
Issue: Battery Charge LED Bar Graph is flashing in unison.   Product line: Smart-UPS, Smart-UPS Online Environment: All Smart-UPS models with model...
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