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My Extended Warranty Registration has failed, what do I do next?
After entering the "APC Registration Key" and "APC Service Serial Number" on our Warranty Registrations Web page and you come across the following...
PowerChute Network Shutdown (PCNS) and Network Management Card (NMC) environmental event integration
Issue PowerChute Network Shutdown (PCNS) and Network Management Card (NMC) environmental event integration Product Line UPS Network Management Card...
Why is my Rack Automatic Transfer Switch inaccessible after a firmware upgrade?
Issue My Rack Automatic Transfer Switch (ATS) inaccessible over the network after a recent firmware upgrade. Product Line   Rack ATS models: AP7750...
Does my APC network enabled device support RADIUS or LDAP?
Issue RADIUS and LDAP compatibility - Does my APC network enabled device support RADIUS or LDAP? Product Line   APC branded Network Access Enabled...
What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
Using Zentyal Linux FreeRADIUS along with APC Network Management Card Devices
Issue Using Zentyal Linux FreeRADIUS along with APC Network Management Card Devices Product Line Network Management Card 1 - AP9617, AP9618, AP9619...
Can I vertically mount my AP77XX Automatic Transfer Switch (ATS)?
Issue Customers wish to vertically mount an AP77XX ATS Product Line AP77XX series Automatic Transfer Switches (all generations) Resolution The AP77XX...
DNS may not work properly after firmware upgrade on Network Management Card 1 (NMC1) when using DHCP boot mode
Issue After a firmware upgrade, DNS may not work properly until DNS server settings are re-applied in some fashion, specifically when the Network...
Why is my Network Management Card's default gateway showing as 0.0.0.0 under Current IPv4 settings?
Issue Within the Network Management Card web interface, why is my default gateway showing as 0.0.0.0 even though I entered a gateway? See below for...
AOS v6.3.2/sy3p APP v6.3.2 UPS Network Management Card 2 (NMC2) AP9630/AP9631 UPS Compatibility
Issue This knowledge base will specify the compatibility of UPS Network Management Card 2 (NMC2) AP9630/31 sy3p APP v6.3.2 compatibility. Product...
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