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Intermittent HTTPS connectivity issues experienced with Network Management Card 2 (NMC2) and Chrome browser version 55 and newer
Issue Users may experience intermittent HTTPS connectivity issues when using Chrome (web browser) version 55 and newer with APC Network Management...
Unable to open the AP9613 - dry contact I/O card configuration utility in Windows 10
Issue Users are unable to open the AP9613 dry contact I/O card configuration utility in Windows 10. When connecting the card to the PC/laptop for...
Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware
Issue Unable to perform or complete a firmware upgrade on the Network Management Card (NMC) via the Firmware Upgrade Wizard and/or FTP. Product Line...
What are your Cooling Product Energy efficiency rating (EER)?
Issue: What are your Cooling Product Energy efficiency rating (EER)?   Product line: All Units   Environment: Data Center Cooling   Cause:   Resolution:...
How to reduce the Battery Charge Capacity for Smart-UPS VT
The SUVT UPS normally has a charging current of 10% (FW 6.8 could be as high as 20%) of the capacity of the UPS. However there are cases where it...
What can cause the laminate on a NetShelter CX to peel and how can it be fixed?
Issue: The laminate on a NetShelter CX has begun to peel. Product Line: NetShelter CX   Environment: All versions and serial ranges.   Cause: Excessive...
Why does my H-Type Power Conditioner make a high pitched noise?
Issue: Customer's device is emitting a high pitch hum or buzz. Product Line: APC H Type Power Conditioner, Line-R Automatic Voltage Regulator Environment:...
What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
AP8966 Rack PDU shows incorrect bank to phase relationships
Issue In AOS v6.4.0/rpdu2g v6.4.0, the AP8966 Rack Power Distribution Unit (PDU) shows incorrect bank to phase relationships. (The silkscreen markings...
My Extended Warranty Registration has failed, what do I do next?
After entering the "APC Registration Key" and "APC Service Serial Number" on our Warranty Registrations Web page and you come across the following...
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