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Video: How to download the log and configuration files from a 2nd generation rack PDU unit by using a USB flash drive ?
Issue This FAQ document provides instructions on how to download the log, configuration and debug files from a 2nd generation rack power distribution...
NetBotz cannot connect to Pelco Sarix cameras when using v1.8.2 firmware.
Issue: NetBotz appliances (version 3.3, 4.0, and 4.1) no longer integrate with Pelco Sarix cameras when the Pelco Sarix firmware is upgraded to version...
How do I upgrade my SRT or XP Smart-UPS firmware using my Network Management Card?
Issue What are the steps in order to use my Network Management Card to update my Smart UPS (SRT) or Secure-UPS (XP) firmware?   Product Line   Smart-UPS...
"Received ssh2_msg_channel_success for nonexistent channel 65536" error message using SSH with PuTTy v0.63 and higher with APC Network Management Card 1 (NMC1) devices
Issue A user may receive the following error message when using newer versions of PuTTy SSH client with NMC1 devices: "disconnected: received ssh2_msg_channel_success...
Video: Automatic Transfer Switch (AP44XX) front panel LEDs explained
Issue: This FAQ document explains the behavior of the LEDs located on the front panel of the fourth generation rack automatic transfer switches (ATS)....
Video: Why is my AP8XXX Rack PDU reporting communications lost with Phase Meter?
Issue My AP8XXX Rack PDU is periodically or constantly reporting messages similar to below in its event log:   Rack PDU: Communications established....
Why am I receiving a "serial communication lost" message from my Network Management Card?
  Issue I am receiving a "serial communication lost" message from my Network Management Card or Web/SNMP Card. Product Line   Web/SNMP Card - AP9606...
While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic tags break-off.
Issue:  While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic...
What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
How switching works in the fourth generation rack automatic transfer switches (AP44XX)
Issue: This FAQ document explains how switching works in the fourth generation of rack automatic transfer switch (ATS) products. Product Line: 4th...
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