Technical FAQs

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How can I download Event, Data, Configuration, and Debug files from my Network Management Card?
Issue Technical Support has requested log files for review The user wishes to view available log files The user would like to back up one or more...
What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
How switching works in the fourth generation rack automatic transfer switches (AP44XX)
Issue: This FAQ document explains how switching works in the fourth generation of rack automatic transfer switch (ATS) products. Product Line: 4th...
Video: Automatic Transfer Switch (AP44XX) front panel LEDs explained
Issue: This FAQ document explains the behavior of the LEDs located on the front panel of the fourth generation rack automatic transfer switches (ATS)....
What are your Cooling Product Energy efficiency rating (EER)?
Issue: What are your Cooling Product Energy efficiency rating (EER)?   Product line: All Units   Environment: Data Center Cooling   Cause:   Resolution:...
Intermittent HTTPS connectivity issues experienced with Network Management Card 2 (NMC2) and Chrome browser version 55 and newer
Issue Users may experience intermittent HTTPS connectivity issues when using Chrome (web browser) version 55 and newer with APC Network Management...
What can cause the laminate on a NetShelter CX to peel and how can it be fixed?
Issue: The laminate on a NetShelter CX has begun to peel. Product Line: NetShelter CX   Environment: All versions and serial ranges.   Cause: Excessive...
My Extended Warranty Registration has failed, what do I do next?
After entering the "APC Registration Key" and "APC Service Serial Number" on our Warranty Registrations Web page and you come across the following...
How do I upgrade my SRT Smart-UPS firmware using my Network Management Card?
Issue What are the steps in order to use my Network Management Card to update my Smart UPS (SRT) firmware?   Product Line   Smart-UPS models with...
Video: Network Management Card (NMC) Password Reset Procedure
Issue Forgotten or lost Network Management Card (NMC) Password. This article applies to Network Management Card 1 and 2, as well as any devices that...
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