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How can I download Event, Data, Configuration, and Debug files from my Network Management Card?
Issue Technical Support has requested log files for review The user wishes to view available log files The user would like to back up one or more...
When my Network Management Card loses power, which log file(s) will be saved?
Issue When my Network Management Card (or device with an embedded Network Management Card) loses power, which log file(s) will be saved? Which log...
Which accessories/environmental sensors are compatible with my APC Network Management Card (or devices with embedded Network Management Cards)?
Issue Which accessories or environmental sensors are compatible with my Network Management Card (or devices with embedded Network Management Cards)?...
Can I vertically mount my AP77XX or AP44XX Automatic Transfer Switch (ATS)?
Issue Customers wish to vertically mount an AP77XX or AP44XX ATS Product Line AP77XX series Automatic Transfer Switches (all generations) AP44XX series...
Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware
Issue Unable to perform or complete a firmware upgrade on the Network Management Card (NMC) via the Firmware Upgrade Wizard and/or FTP. Product Line...
Network Management Card (NMC) Password Reset Procedure
Issue Forgotten or lost Network Management Card (NMC) Password. This article applies to Network Management Card 1 and 2, as well as any devices that...
My Extended Warranty Registration has failed, what do I do next?
After entering the "APC Registration Key" and "APC Service Serial Number" on our Warranty Registrations Web page and you come across the following...
How do I upgrade my SRT Smart-UPS firmware using my Network Management Card?
Issue What are the steps in order to use my Network Management Card to update my Smart UPS (SRT) firmware?   Product Line   Smart-UPS models with...
Intermittent HTTPS connectivity issues experienced with Network Management Card 2 (NMC2) and Chrome browser version 55 and newer
Issue Users may experience intermittent HTTPS connectivity issues when using Chrome (web browser) version 55 and newer with APC Network Management...
Unable to open the AP9613 - dry contact I/O card configuration utility in Windows 10
Issue Users are unable to open the AP9613 dry contact I/O card configuration utility in Windows 10. When connecting the card to the PC/laptop for...
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