Technical FAQs

Ask a Question

Video: Back-UPS RS & XS - Manual Adjustment for Sensitivity
The following video details the process for manually adjusting the Back-UPS RS & XS system's AC input Sensitivity.  
Video: Battery Replacement for Back-UPS XS & RS LCD units.
Issue: Internal battery connections.  Product Line: BR1500LCD BX1500LCD BR1300LCD BX1300LCD BN1250LCD Environment: UPS requiring battery connection...
Video: Configure Back-UPS BX/BR LCD units for Full Time Display mode.
The following video details the process to configure the Back-UPS XS & RS LCD units for Full Time Display mode.
How do I configure location settings on a v3 NetBotz Appliance?
​Issue: Process for configuring location settings on v3 NetBotz Appliances. Product Line: NetBotz version 3 Environment: NetBotz Model: 355, 455,...
How do I add/remove custom audio clips on a v3 NetBotz Appliance?
Issue: Process for adding/removing custom audio clips on a v3 NetBotz Appliance. Product Line: NetBotz version 3 Environment: NetBotz Model: 355,...
Data Center Expert loses SNMPv3 communication to APC devices when upgrading NMC to AOS v6.4.6
Issue: SNMPv3 communication between StruxureWare Data Center Expert (DCE) and APC Network Management Cards (NMC) may be lost when upgrading the NMC...
How do I backup a v3 NetBotz Appliance configuration?
Issue: Process for creating a backup on a v3 NetBotz Appliance. Product Line: NetBotz version 3 Environment: NetBotz Model: 355, 455, 450, 550, or...
How do I configure the date/time on a v3 NetBotz Appliance?
Issue: Process for configuring date/time settings on a v3 NetBotz Appliance. Product Line: NetBotz version 3 Environment: NetBotz Model: 355, 455,...
Data Center Expert may send repeat emails for a single active alarm
Issue: StruxureWare Data Center Expert is sending repeat emails for a single active alarm. Product Line: StruxureWare Data Center Expert (DCE) Environment:...
Unable to open the AP9613 - dry contact I/O card configuration utility in Windows 10
Issue Users are unable to open the AP9613 dry contact I/O card configuration utility in Windows 10. When connecting the card to the PC/laptop for...
Results 1 - 10 of 100