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Can equipment be installed on the floor of a NetShelter CX or CX Mini?
Issue: Customers may ask if it's OK to install equipment on the floor of a NetShelter CX or CX Mini. Product Line: NetShelter CX   Environment: All...
"The passcode could not be found" message on the DCIM Assets portal when trying to redeem a passcode
Issue: When trying to redeem a passcode on the DCIM Assets portal, you receive the message "The passcode could not be found"  Product Line: Data Center...
Why are the battery charge LEDs flashing on a Smart-UPS?
Issue: Battery Charge LED Bar Graph is flashing in unison.   Product line: Smart-UPS, Smart-UPS Online Environment: All Smart-UPS models with model...
How to configure PowerChute Personal Edition to recognize French language OS.
Issue: How to configure PowerChute Personal Edition to recognize French language OS. Product Line: PowerChute Personal Edition version 3.X Environment:...
What does the Site Wiring Fault Indicator LED on my UPS or Surge Arrestor represent?
Issue: What does the Site Wiring Fault Indicator LED on my UPS / Surge Arrestor represent? Product Line: All Back-UPS and SurgeArrest products Environment:...
Register Map For NetBotz 200 and 250 does not include external sensor pod sensors.
Issue: Register Map For NetBotz 200 and 250 does not include external sensor pod sensors. Product Line: NetBotz Environment: NBRK0200 NBRK0250 NBPD0150...
PowerChute Virtual Machine priority list does not display VMs for Standalone Hosts
Issue: PowerChute Virtual machine priority list does not display VMs for Standalone Hosts i.e. the selection list is blank.  Product Line: PowerChute...
NMC Web interface reports "Someone is already logged in"
Issue When trying to access the web interface, a message is displayed saying "Someone is already logged in"   Product Line Web/SNMP Card - AP9606...
Video: How to install PowerChute Business Edition
Issue: How to install PowerChute Business Edition UPS monitoring software Product: PowerChute Business Edition Environment: All supported OS Solution:...
The PowerChute Network Shutdown Windows Installer is susceptible to a DLL hijacking vulnerability
Issue: The PowerChute Network Shutdown Windows Installer is susceptible to a DLL hijacking vulnerability   Product: PowerChute Network Shutdown v4.1...
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