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PTZ or motion detection functions on an existing Pelco camera no longer work through NetBotz appliance after upgrade to 3.3

Issue:

PTZ or motion detection functions on an existing Pelco camera no longer work through NetBotz appliance after upgrade to 3.3

Product Line:

NetBotz

Environment:

NetBotz 3.3. upgrade

Cause / Resolution:

If after upgrading from 3.2.x to 3.3.x, the PTZ or motion detection functions on an existing Pelco camera no longer work the camera has to be removed and re-added and shared. Possible cause is that the user upgraded to 3.3.x Advanced View but did not upgrade to 3.3.x on the appliance and then added the camera. The user should upgrade both Advanced View and the appliance before adding the Pelco camera. An existing camera added with matching software and firmware will not have this issue.

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