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SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS. How do I update it?


Issue:

SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS


Product Line:

Smart-UPS

Environment:

All SmartConnect enabled models (IE: SMT750C, SMT1000C, SMT1500C, etc)
All Serial Numbers

Cause:

SmartConnect enabled Smart-UPS products are able to download the latest UPS Firmware from the Cloud. You will still need to apply the UPS via the LCD screen on the UPS.

Resolution:

Via the "Configuration" menu on the UPS LCD screen you can update the UPS firmware by selecting "‚ÄčInstall FW?"
Note: This option will only be seen once a Firmware Image has been automatically downloaded by the UPS from the cloud. 

Once you select "Install FW?" your options are:
• Next off (Updates the UPS Firmware next time that the UPS is turned off)
• Now (Updates the UPS firmware immediately without interrupting operations)
• Don't Install

The update will take approximately 5 minutes to complete from the time you initiate the update. You may not have battery back up available during some of this time. If you have a high profile application you may want to use "Next Off" so that the UPS updates itself the next time you reboot the unit rather than doing the upgrade live.
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