“Total Safety US, Inc. is a leader in providing safety equipment and services to clients in the environmental and oil industries. Our IT department provides e-mail, Internet, file and print and ERP support to employees in our domestic office locations while providing technical assistance and e-mail services to our international branches. We support everyone from our executive users who require 24/7 network access, to our warehouse employees who require e-mail and ERP solutions access in a stable environment.

“The main focus of our data center is to provide a central location for the management of our company’s ERP solution and communications. Our challenge is to maximize both uptime and availability of resources. We also strive to research, plan and implement new technologies that will enhance our organizations efficiency and management capabilities.

“We are very focused on minimizing systems downtime of any kind. Being down for an entire day or even for 20 minutes can cause serious problems in terms of lost revenue, employee productivity and missed deadlines. User error, technical error, hardware failure or even support failures are all variables that we need to try and manage effectively.

Redundancy Cost Justifies Solution
“We were implementing a new technology environment in our data center and we had some unique requirements we wanted APC to address. We were experiencing a much greater demand for our network backbone, VoIP applications and new server environment. We needed an integrated solution for power protection that was consolidated into a single rack, able to supply our power demands, had plenty of redundancy and room for growth beyond our current needs.

“In the past, the 3-phase data center power and air equipment installations I’ve witnessed seemed to be piecemealed together—which is not conducive to easy management. Thanks to the innovation of the InfraStruXure® design, we didn’t have to end up like a lot of other companies--stuck with a large, traditional ‘fixed’ unit that is overbuilt and overpriced for the application.

“For our new environment, InfraStruXure’s centralized management and expandability were prime factors in our decision. Upper management cost justified purchasing the InfraStruXure solution based upon the high degree of built in redundancy. Other factors such as runtime came into play, but redundancy was the biggest benefit. I was pleased with the decision because, personally, I would not use anything else but APC. Today, all of our servers and our entire network backbone are connected to the InfraStruXure.

Responsive Technical Support Cements the Relationship
“Throughout the system implementation phase, APC’s technical support has been outstanding. Each time I contacted APC support, I reached someone. If that particular individual couldn’t answer my question, I was connected to someone who could. The response time was excellent.

“One instance in particular stands out. We had a redundant power unit fail. I called support and the problem was diagnosed within 20 minutes. A new power module was shipped. An hour after my initial call, the APC technician called and said he was being dispatched to replace the power unit the next day. This type of response is much more than most companies are willing or able to offer. APC is proof that when you invest in a solution, you invest in much more than just a piece of equipment. You invest in a relationship.”