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What steps can a customer take when a NetShelter cabinet is delivered damaged?

Issue:
What are the procedures to follow when a NetShelter cabinet is damaged in transit?

Product Line:
NetShelter

Environment:
All versions and serial ranges.

Cause:
Shipping damage to a NetShelter cabinet has occurred.

Resolution:
If you receive a NetShelter cabinet and there is any damage please follow these instructions: 

  • If the delivery person is still available please note on the shipping documents that the unit was damaged. Make sure the delivery person knows.
  • Take photos of the damage.
  • Note the model and serial number. It's on a label inside the rear door on the upper frame, and also on the packaging.
  • Please make an electronic copy of the signed shipping document and the packing list, a scan or photo is fine.
  • Call the APC Customer Care Center. In North America the toll free number is 888-722-5272. Outside of North America please contact support for your country.
  • Please have the following information available: model and serial number, copy of the packing list and signed shipping document, photos.
  • We will confirm the shipping information, help assess the damage and determine the correct course of action for resolution. Many parts of the cabinet are user replaceable.
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