Technical FAQs

Ask a Question

Schneider Electric's Technical Support Policy for Older Versions of Software

Issue:
What is Schneider Electric software support policy?

Product Lines:
PowerChute network Shutdown,
PowerChute Business Edition,
PowerChute Personal Edition,

Environment:
All supported OS

Cause:
Informational

Solution:
When new versions of software are released, Schneider Electric will continue to provide full technical support to customers for the previous version for a minimum of 1 year after the new version is released. In practice, Schneider Electric typically goes far beyond this stated commitment, but this 1-year policy is stated here so customers may take it into account for planning purposes.
Was this helpful?
What can we do to improve the information ?