Technical FAQs
Technical FAQs
Issue:
Manually Uninstalling PowerChute Business Edition Due To Incomplete Removal Or "Maintenance Successful" Error When Reinstalling The Software
Product Line:
PowerChute Business Edition (PCBE)
Environment:
Windows OS
Cause:
Incomplete Removal Or "Maintenance Successful" Error When Reinstalling The Software
Resolution:
Remove PowerChute Business Edition, by deleting the folders and registry keys created by the install.
3. Go to the start menu, then run, and type regedit or regedit32.
4. Find and delete the following keys. Note… some keys may require a change of security. Keys such as KEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER may error when attempting to delete them.
To change the security, select the key to be deleted and go to the security menu option and choose permissions. Make sure you have full control access. You can set this access to everyone as it will be deleted and permissions will no longer be an issue.Server:
Console:
Agent:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{BCE9F441-9027-4911-82E0-5FB28057897D}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\APCPBEAgent
Server:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\server
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEServer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEServer
Console:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\console
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\console.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{0F86FD09-BA63-4E45-A70B-604C1106C2F2}
5. Exit the registry and try the installation again
Please note. If you want to go back to the native service or PowerChute Business Edition, you should reinstall the agent then uninstall.