Technical FAQs

Ask a Question

How to assign a fixed IP address to SmartConnect enabled Smart-UPS

Issue:
Would like it configure SmartConnect enabled Smart-UPS with a fixed IP address AKA static IP address.

Product Line:
SMT, SMC, and SRT model Smart-UPS with embedded SmartConnect network port.

Environment:
All Smart-UPS with embedded SmartConnect network port


Cause:
Informational

Solution:
To set a fix IP address for the embedded SmartConnect network port you must log into the router the UPS is connected to via the network. Find the mac address of the UPS that has registered with the router. The mac address is the product ID number found on the sticker on top of the UPS. 

Depending on the router you will allocate an IP address to a specific mac address or reserve an IP for a specific mac address. See the router user's guide for assistance. 
Was this helpful?
What can we do to improve the information ?