PowerChute Business Edition loses communications with HP ProLiant server

Issue:
PowerChute Business Edition loses serial communications with HP ProLiant server

Product:
PowerChute Business Edition (PCBE)

Environment:
HP ProLiant server with Integrated Lights-Out (iLO) enabled

Cause:
Integrated Lights-Out (iLO)

Solution:

HP did provide 2 knowledge base documents concerning this issue but unfortunately they have removed them. For assistance contact HP Technical Support http://www8.hp.com/us/en/contact-hp/contact.html

For continuous data transfer through the Serial COM port, use the procedures provided below to reset iLO:

1. Power on the server.
2. Browse to the Integrated Lights-Out (iLO) Web-based interface IP address using a Web browser.
3. Login to Integrated Lights-Out (iLO).
4. Click on the Administration tab.
5. Click on the Network Settings link in the left side frame.
6. Click on the Apply button at the bottom of the Network Settings web page.
7. iLO will reset and the COM port will release.