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1 Year of Remote Monitoring Service for (25) Nodes
1 Year of Remote Monitoring Service for (25) Nodes Features
Customized escalation policies
Alerts are managed according to your escalation policies and received in multiple formats.
Custom reporting
Create, save and schedule user-defined reports for ease of data collection, distribution and analysis.
Multi-device support
Manage an extensive range of APC devices including: single-phase and three-phase UPSs, power distribution units, cooling and environmental devices as well as other InfraStruXure® Manager Appliances.
Online Alarm/Event Reports
Complete history is available online which outlines each event and the appropriate action that was taken according to the customers predefined escalation procedure.
Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Quarterly reports
Highlights potential problem areas and provides recommended solutions to protect future availability.
24-hour monitoring
Experienced remote monitoring professionals work non-stop to provide 24-hour monitoring of the company's physical infrastructure. As a second set of eyes, they help to diagnose problems before they become critical.
Trending analysis
Enables the customer to easily view changes in their physical infrastructure, thereby optimizing availability within the datacenter. Includes graphical and data export functionality, and shows the corresponding relationship of related data points.
Phone notification
Prompt contact with recommendations enables timely and informed choice of action.
Experienced NCPI professionals
Aid in quick diagnosis of problems 24/7.
Online configuration wizard
Enables customers to easily modify their profiles online to reflect changes within their organization, including contact information and datacenter devices.
Remote Monitoring Services Features & Benefits
Availability
24x7 expert monitoring
Device experts provide 24-hour monitoring of the physical infrastructure, alleviating the strain on internal support resources.
Alarm notification
Customers are notified in real-time via phone or e-mail as critical events occur, allowing them to reduce mean time to recovery, improve efficiency and maximize uptime.
Convenience
Proactive service response
Physical infrastructure threats can be anticipated, identified and resolved quickly and accurately.
Web portal
Offers a central repository of system information with a dashboard view of system status.
Agility
Multi-device support
Manage an extensive range of APC devices including: single-phase and three-phase UPSs, power distribution units, cooling and environmental devices as well as other InfraStruXure® Manager Appliances.
Trending analysis
Enables the customer to easily view changes in their physical infrastructure, thereby optimizing availability within the datacenter. Includes graphical and data export functionality, and shows the corresponding relationship of related data points.
Additional Information
Some aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail. For more information, please refer to your Certified APC sales representative.
Product Distribution
afghanistan, albania, algeria, andorra, angola, anguilla, antigua and barbuda, argentina, armenia, aruba, australia, austria, azerbaijan, bahamas, bahrain, bangladesh, barbados, belarus, belgium, belize, benin, bermuda, bhutan, bolivia, bosnia and herzegovina, botswana, brazil, brunei darussalam, bulgaria, burkina faso, burundi, cameroon, canada, cayman islands, central african republic, chad, chile, china, colombia, congo, congo, the democratic republic of the, cook islands, costa rica, cote d'ivoire, croatia, cuba, cyprus, czech republic, denmark, djibouti, dominica, dominican republic, east timor, ecuador, egypt, el salvador, equatorial guinea, estonia, ethiopia, falkland islands (malvinas), fiji, finland, france, gabon, gambia, georgia, germany, ghana, gibraltar, greece, grenada, guadeloupe, guatemala, guinea, guyana, guyane française, haiti, honduras, hong kong, hungary, iceland, india, indonesia, iran (islamic republic of), iraq, ireland, israel, italy, jamaica, japan, jordan, kazakhstan, kenya, korea, republic of, kuwait, latvia, lebanon, lesotho, liberia, liechtenstein, lithuania, luxembourg, macedonia, madagascar, malawi, malaysia, mali, malta, martinique, mauritania, mauritius, mayotte, mexico, moldova, republic of, morocco, mozambique, myanmar, namibia, nepal, netherlands, netherlands antilles, new zealand, nicaragua, niger, nigeria, norway, oman, pakistan, panama, papua new guinea, paraguay, peru, philippines, poland, portugal, puerto rico, reunion, romania, russian federation, rwanda, saint kitts and nevis, saint lucia, saint vincent and the grenadines, saudi arabia, senegal, serbia and montenegro, sierra leone, singapore, slovakia (slovak republic), slovenia, somalia, south africa, spain, sri lanka, sudan, sweden, switzerland, taiwan, tanzania, united republic of, thailand, togo, trinidad and tobago, turkey, turkmenistan, turks and caicos islands, uganda, ukraine, united arab emirates, united kingdom, united states, uruguay, uzbekistan, venezuela, viet nam, virgin islands (united states), western sahara, yemen, zambia, zimbabwe
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