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(1) Preventive Maintenance Visit 7X24 for (1) Back-UPS, Smart-UPS, or Smart-UPS RT
(1) Preventive Maintenance Visit 7X24 for (1) Back-UPS, Smart-UPS, or Smart-UPS RT Features
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Installation verification
Once the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Preventive Maintenance Features & Benefits
Convenience
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
7x24 Upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Additional Information
Preventive Maintenance Service purchased as a standalone product does not cover the cost of replacement parts. Cost of replacement parts is covered by either the original factory warranty, Extended Warranty Services, or an On Site Service contract in effect at the time of the Preventive Maintenance visit.
Some aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail. For more information, please refer to your Certified APC sales representative.
Product Distribution
argentina, brazil, chile, colombia, costa rica, dominican republic, ecuador, el salvador, guatemala, mexico, netherlands antilles, nicaragua, panama, peru, puerto rico, trinidad and tobago, uruguay, venezuela
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