Remote Monitoring Services

A 7x24 monitoring service that acts as a primary or secondary support function. Trained technicians will monitor the health status of the physical infrastructure to help diagnose, notify and resolve problems before they become critical.
Remote Monitoring Services
APC Remote Monitoring Service can be implemented as a primary or secondary level of support to predict, track and remediate site problems in a timely and efficient manner. This secure service will interpret events and activate the proper response mechanism with user defined notification rules, including e-mail or a phone call. The user friendly web portal gives customers easy access to up-to-date operational data, inventory status and dynamically generated reports. With APC Remote Monitoring Service, customers can have peace of mind knowing their physical infrastructure is being monitored by trained experts, 24 hours a day.
Features & Benefits
Availability
24x7 expert monitoring Device experts provide 24-hour monitoring of the physical infrastructure, alleviating the strain on internal support resources.
Alarm notification Customers are notified in real-time via phone or e-mail as critical events occur, allowing them to reduce mean time to recovery, improve efficiency and maximize uptime.
 
Convenience
Proactive service response Physical infrastructure threats can be anticipated, identified and resolved quickly and accurately.
Web portal Offers a central repository of system information with a dashboard view of system status.
 
Agility
Multi-device support Manage an extensive range of APC devices including: single-phase and three-phase UPSs, power distribution units, cooling and environmental devices as well as other InfraStruXure® Manager Appliances.
Trending analysis Enables the customer to easily view changes in their physical infrastructure, thereby optimizing availability within the datacenter. Includes graphical and data export functionality, and shows the corresponding relationship of related data points.
 
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