"Failed to Apply Configuration Profile" error when adding Agents to PowerChute Business Edition Server
PowerChute Business Edition
All support OS
There are several reasons PowerChute Business Edition will return this error.
If the user name and password given to the PowerChute Business Edition Agent do not match those given to the PowerChute Business Edition Server.
Log into the Server through the Console application and go to the Tools menu and change user name and password. This will only work on PowerChute Business Edition version 6.1 or higher. This will also change the user name and password for all Agents already configured with this Server.
Uninstall the Agent portion of the software and reinstall with a user name and password that matches the Server.
An unsupported UPS will give this error as well.
Upgrade to a supported UPS model. This can be done through APC's Trade UPS Program
No Network communications between the Agent and Server can cause this issue as well. Firewalls or a lack of a proper network configuration can be the cause
If you are using a USB Smart UPS unit and the USB cable is connected to the keyboard hub or an external hub.
Disconnect the USB cable from the keyboard hub or external hub and connect it directly to the root hub in the PC
The Agent service is not running.
As above, try to connect to the Agent through it's web user interface. If you cannot connect, the Agent may not be running. Make sure the APC PBE Agent service is started and set to automatic.