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How to perform an uninstall of PowerChute Personal Edition when the original disk image is no longer available or no longer runs properly on Mac OS X?

Issue:
How to perform an uninstall of PowerChute Personal Edition when the original disk image is no longer available or no longer runs properly on Mac OS X?

Product Line:
PowerChute Personal Edition (PCPE)

Environment:
Macintosh OS X

Cause:
Lost disk image or failure of uninstaller to run properly.

Solution:
#1
If disk image is missing it will be necessary to download the most current version of the install image. You may do so from ftp://restrict:Kop$74!@ftp.apcc.com/software/macintosh/osx/pcpe/ and select PowerChute Personal Edition 134

When downloading the file please note where the file is saved to. Once the file has been downloaded it is necessary to mount the installation image to their system.

You may then double click on the mounted volume to view the contents of the installation image. Within the image the customer should see an uninstall script. The customer may then just double click the icon to run the script or they may execute the script by extracting it to a local directory. You also have the option to run the script by clicking and dragging the script to an open terminal window.

It is important to note that the uninstaller needs to be run by an Admin user. If the customer does not have the proper rights they will get an error when running the script.

Once the script is initiated and completed they will get a message in the terminal window saying that “PowerChute Personal Edition has been uninstalled.” If they dragged and dropped the file into a terminal window the window may just close.

It is then safe to unmount the installation image and delete it."

#2
If the uninstaller will not run it may be necessary to manually remove the application. Run the following command from a terminal window.

sudo rm -fR /Library/StartupItems/comapcpcpestart/   
sudo rm -fR /usr/sbin/comapcpowerchute.app/     
sudo rm -f  /usr/sbin/comapcpowerchutepe  
sudo rm -fR /Library/PreferencePanes/ComApcPowerChutePref.prefPane/         
sudo rm -f /Library/Preferences/com.apc.preference.PowerChutePersonalEdition.plist
sudo rm -f /private/var/log/comapcpowerchute.log                
sudo rm -fR /Library/Receipts/PowerChute.pkg
sudo rm -f  /Library/Receipts/PowerChute\ Personal\ Edition\ Log.rtf         
sudo rm -f  /Library/Receipts/APC PowerChute\ Personal\ Edition\ Log.rtf              
sudo rm -f /var/run/comapcpowerchuteped.pid



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