The first step in returning a unit for replacement under warranty is to contact APC Tech Support to troubleshoot the issue. You can find contact information here. If a return is deemed necessary, the Tech Support Engineer will place the order for your replacement unit and provide an RMA (Return Merchandise Authorization) number and shipping address to return the defective equipment to.
When shipping the UPS back to APC, it is important to perform the following steps:
In the US and Canada, replacement units will ship out via ground carrier such as FedEx, UPS, or Purolator. Units replaced under an Extended Warranty ship out via standard overnight delivery. RMA's processed before 2pm generally ship out the same day, assuming that the replacement part is in stock.
If you need to contact APC for additional information regarding your RMA, please have you RMA or case number available to expedite the request.