THIS POLICY IS NOT A WARRANTY. REFER TO THE APC LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR APC PRODUCT. THE LIMITATIONS AND CONDITIONS IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY.
"Equipment Protection Policy"
'In the 50 U.S. States, Canada, Bermuda and/or Puerto Rico for 120V products only.'
If your electronic equipment is damaged by power line transients on an AC power line (120 volt) while directly and properly connected to a standard APC 120 volt product covered by the Equipment Protection Policy ("connected equipment"), and if all of the remaining conditions specified below are met, APC will, at APC's sole option, during the period specified below, replace the APC product and either (a) pay for the repair of the equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Orion Blue Book (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if APC determines that the damage was caused by the failure of the APC product to protect against power line transients, (telephone line, network, or CATV transients, if applicable). Power line transients that APC products have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines (not designed as protection against swells as defined by IEEE 1100-1992). Protection from telephone line transients applies only to APC products which offer telephone line protection, and in cases in which such protection is available, telephone service equipment must include a properly installed and operating "primary protection" device at the service entrance (such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection of CATV (Cable Television) connected equipment from transients applies only to APC products which offer such protection, and in such cases, the CATV service must be properly grounded according to the codes set forth in the National Electric Code (NEC) in order to be covered for CATV transients. Protection from network line transients applies only to APC products which offer network line protection.
This APC policy applies to APC ProtectNet products if the power line to the equipment it is protecting is using only APC products, with an applicable Equipment Protection Policy, to protect against power line transients. The coverage of the ProtectNet product will then be covered under the APC power protection product Equipment Protection Policy. This policy does not apply to APC ProtectNet products if used individually without APC AC power protection products.
APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. THIS POLICY DOES NOT COVER DAMAGES CAUSED BY USE OF NON-APC BATTERIES OR NON-APC ACCESSORIES WITH ANY APC PRODUCT OR ANY MISUSE, NEGLIGENCE, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE OR OTHER HAZARD. This policy is in excess of, and applies only to the extent necessary beyond any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, and any extended warranty coverage.
Equipment Protection Policy Dollar Limits
For customers that meet the qualifications and conditions set forth in this policy, APC will provide reimbursement (cost of repair or fair market value) up to the dollar limits stated as follows:
Eligibility for coverage under the Equipment Protection Policy:
*Only Back-UPS, Smart-UPS and SurgeArrest product families are covered by the APC Equipment Protection Policy for Puerto Rico and Bermuda. The Equipment Protection Policy is effective for qualified units purchased after May 2003, with the exception of purchases associated with BestCo where all purchase dates will be accepted.
What is not covered under the Product Policy:
In addition, the following are expressly excluded from coverage:
Submitting an Equipment Protection Policy Claim:
Data Recovery Policy
If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected APC product, APC will, at its sole discretion, provide data recovery services from Ontrack® data recovery labs. This warranty will be offered to customers to the extent commercially reasonable, as determined by APC at its sole discretion. Ontrack will make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is not guaranteed. The data recovery warranty is available on all APC products mentioned in the chart that follows with the exception of APC's Basic and Personal SurgeArrest® models. Data recovery is limited to physical hard drives within protected computing equipment. Expressly excluded from this warranty are any type of external storage devices.
APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, extended warranty coverage and home owner's insurance
Note: The Data Recovery Policy does not apply to all products (Contact your local APC Representative for more information).