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Error Code 407 When Attempting to Connect to a Device Monitored by the InfraStruXure Manager v. 4.1 and higher

"If you double-click on a managed device within InfraStruXure Manager and receive the error below then please follow the steps outlined to correct the issue.

InfraStruXure Manager encountered an error attempting to connect to the device. Error Code 407, Hex: 00000197.


This error is caused by not configuring the Proxy settings within the InfraStruXure (ISX) Manager. Verify that the ""Proxy Enabled"" box is checked and that the correct ""Host"" and ""Port Number"" have been entered. Make sure that the Username and Password for the proxy is setup correctly in ISX Manager. The proxy settings are set under the ""System Management-->Network--->Proxy Settings"" menu.

Finally, make sure that the proxy server allows connection from the network segment where ISX Manager and the APC devices are installed. The proxy settings are set under the ""System Management-->Network--->Proxy Settings"" menu.

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