Due to the continued decline and elimination of serial communication ports in server manufacturing and in an effort to minimize e-waste, APC™ by Schneider Electric will no longer be providing the RJ-45 to serial communication cable with the above Smart-UPS™ models
Resolution: A serial cable can be ordered free of charge by contacting the Customer Care Centre using http://www.apc.com/support/contact/ask_apc.cfm . Please use FA338173 in the subject heading. . You will need your exact model and serial number available when registering. You can find this information on the back of the UPS, a sticker on the corner of the shipping box, or via the "About" menu on the LCD screen.