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Why am I not seeing any device information or data in my StruxureOn smartphone app?

If you have just started using the StruxureOn app, your alarm and device lists may be empty. This is normal. Your devices are being monitored – as long as everything is running smoothly, there’s nothing to show in the app.

Issue
I'm not seeing expected device or alarm data

Product Line
StruxureOn

Environment
StruxureOn Gateway
Data Center Expert 7.4.X
Android app
iPhone app

Resolution
 
If you have just started using the StruxureOn app, your alarm and device lists may be empty. This is normal. Your devices are being monitored – as long as everything is running smoothly, there’s nothing to show in the app.
 

Try this

  • Compare your data with a colleague's app or the Gateway, and check that your settings are correct.
  • If you don't see the amount of alarms or devices you expect in the Alarms or Devices screen, tap one or more filter icons to toggle categories. For example, tap two severity icons to enable those two filters.
  • If you don’t see the devices you expect on the Devices screen, check your filter settings (upper left corner). You may have excluded too many device groups.
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