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Video: How to reset the PowerChute Network Shutdown password and user name.

Issue:
Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name.

Product:
PowerChute Network Shutdown v3.X and 4.X

Environment:
All supported Operating Systems.

Cause:
Lost user name or password

Solution:
To change your username or password:
1. Stop the PowerChute service.
2. Go to the group1 directory where PowerChute is installed.
3. Make a backup of the pcnsconfig.ini file - copy it to another directory and rename it to pcnsconfig-backup.ini.
4. In the group1 folder, open pcnsconfig.ini in a text editor.
5. In the [NetworkManagementCard] section of the INI file, set the following lines with your new values:
username= new user name
password= new password
6. Save pcnsconfig.ini.
7. Start the PowerChute service and log in with your new username and password.

Note: For security, the password line will be deleted from the pcnsconfig.ini file when the PowerChute service is restarted.

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