Technical FAQs

Ask a Question

How do I configure an IP Address on a v3 NetBotz Appliance?

Issue:
Process for configuring an IP address on a v3 NetBotz Appliance.

Product Line:
NetBotz version 3

Environment:
NetBotz Model: 355, 455, 450, 550, or 570.

Resolution:

In order to configure the IP Address on your NetBotz Appliance, select one of the configuration options below:
Configuration Option 1 - DHCP

1) Power on the NetBotz Appliance and connect the appliance to your network.

2) Log into your DHCP server to find the IP Address that the appliance received.

3) Enter the IP Address into a web browser to ensure that you are able to access the appliance. You can log in and manage the appliance using the Advanced view application.  Instructions for download can be found in knowledge base FA230223.


Configuration Option 2 - Serial Configuration Utility

1) Download and install the Advanced View Application.  Instructions for download can be found in knowledge base FA230223.
NOTE: If Advanced View and the Serial Configuration Utility are already installed, skip step 1.

2) Connect the USB Cable between the NetBotz Appliance and your computer.

3) Within Device Manager under "Ports (COM & LPT) will be a USB Serial Port, with a COM port listed after it.
NOTE: If there is not a USB Serial Port listed, the FTDI driver is most likely not installed.  Instructions for downloading/installing the driver can be found in knowledge base FA158350.

4) After the installation of Advanced View, open the Serial Configuration Utility which will be installed on your computer.

5) Select Next and the application will scan the available serial ports.

6) Select Configure and then fill in the network information and Apply the changes.

7) Once finished, connect the NetBotz Appliance to the network. The appliance should be accessible in a web browser or via the Advanced View application installed in step 1.



Configuration Option 3 - Terminal Emulation

1) Connect the USB Cable between the NetBotz Appliance and your computer.

2) Within Device Manager under "Ports (COM & LPT) will be a USB Serial Port, with a COM port listed after it.  This COM# will be used in the next steps.
NOTE: If there is not a USB Serial Port listed, the FTDI driver is most likely not installed.  Instructions for downloading/installing the driver can be found in knowledge base FA158350.

3) Open a serial terminal emulator, such as PuTTy or HyperTerminal.

4) Connect using the following serial connection parameters:
  • Serial line: COM#  (Retrieved in step 3)
  • Speed (baud): 38400
  • Data bits: 8
  • Stop Bits: 1
  • Parity: None
  • Flow Control: None
5) Once the serial session is active, log in using a username of root and a password of apc.

6) Within 5 seconds, press enter.

7) Follow the prompts to set the networking information.
 
8) Once finished, connect the NetBotz Appliance to the network.  The appliance can be viewed in a web browser or managed using the Advanced View application.  Instructions for download can be found in knowledge base FA230223.



Configuration Option 4 - Changing IP Address using Advanced View

NOTE: To use this method, you need to be able to communicate with your NetBotz Appliance using the Advanced View application.

1) Download and install the Advanced View Application.  Instructions for download can be found in knowledge base FA230223.
NOTE: If Advanced View is already installed, skip step 1.

2) Log into your NetBotz Appliance as an administrator using the Advanced View application.

3) Select the Configuration Tab and then under Appliance Settings select Network Interfaces.

4) Change the network interface values to what is required and then select OK to save the changes.
 
Was this helpful?
What can we do to improve the information ?