No alert from NetBotz appliance after alarm notification suppression time expires

Issue:

No alert from NetBotz appliance after alarm notification suppression time expires.

Product Line:

NetBotz

Environment:

NetBotz, any version

Cause:

Alert notification can be suppressed via Alert Profile Configuration on the advanced tab due to a number of reasons such as maintenance. If you suppress notifications for an alarm which is subsequently triggered, no notification will be sent. This is the design of the suppression. If the threshold using this profile remains in an alert state and during that time the suppression reaches it's end date and time, the alert actions will still not be sent.

Resolution:

This is by design. For an alert action to be initiated, the associated threshold must be breached after the alert profile has reached the end of it's suppression configuration.