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THIS POLICY IS NOT A WARRANTY. REFER TO THE LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR PRODUCT. THE LIMITATIONS AND CONDITIONS CONTAINED IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY.

"Product Policy"
'In the 50 US States and Canada Only for 120 Volts Products'
US Territories not included.

If your electronic equipment is damaged by power line transients on an AC power line (120 Volt) while directly and properly connected to a standard CONEXT product covered by the Product Policy ("Connected Equipment"), and if all of the remaining conditions specified below are met, CONEXT will, at CONEXT's sole option, during the period specified below only, replace the CONEXT product and either (a) pay for the repair of the Connected Equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Orion Blue Book (or equivalent), of the Connected Equipment, in an amount not to exceed the dollar limits stated below, if it is determined that the damage was caused by the failure of the CONEXT product to protect against power line transients and/or where applicable, telephone transients. Power line transients that CONEXT products have been designed to protect against, as recognized by industry standards, includes spikes and surges on AC power lines. Protection from telephone line transients applies only to CONEXT products which offer modem or fax line protection, and in cases in which such protection is available, telephone service equipment must include a properly installed and operating "primary protection" device at the service entrance (such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection from telephone line transients applies only to CONEXT UPS products, which offer telephone and fax line protection.

CONEXT reserves the right to determine whether the damage to the Connected Equipment is due to CONEXT product failure by requesting that damaged equipment be sent to CONEXT for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the Connected Equipment provided by other sources, including, but not limited to, any manufacturer's warranty, extended warranty coverage and home owner's insurance.

Product Policy Dollar and Period Limits

For customers that meet the qualifications and conditions set forth in this policy, CONEXT will provide reimbursement (cost of repair or fair market value) during the period limits and up to the dollar limits stated as follows:

The life of the product is while owned by the original purchaser ("you" or "purchaser"). Other period limitations are from the date of purchase.

Product Maximum Coverage Period Covered
CNS63 $1,000 Lifetime
CNS64 $5,000 Lifetime
CNS7T6 $25,000 Lifetime
CNS7T10 $50,000 Lifetime
CNB325 $25,000 2 Years
CNB700 $50,000 2 Years
CNB900 $50,000 2 Years

Eligibility for coverage under the Product Policy:

  • You must register the product by returning to CONEXT the warranty card provided with the product within 10 days of purchase. All information must be filled in, and you should retain a copy for your records.
  • All Connected Equipment must be UL, CUL or CSA approved.
  • The CONEXT product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections may be used, with the sole exception of other standard CONEXT 120 Volt, products. The installation must not include power protection products made by any manufacturer other than CONEXT. The installation must comply with all applicable electrical and safety codes set forth pursuant to the most current National Electrical Code (NEC).
  • Any claim under the Product Policy must be made within 10 days of the date of alleged damage to the Connected Equipment.
  • The Product Policy covers only standard CONEXT 120 volt products used in the 50 US States and/or Canada (US Territories not included).

What is not covered under the Product Policy:

  • DAMAGE TO ELECTRONIC EQUIPMENT RESULTING FROM TRANSIENTS ON DATA LINES IS NOT COVERED UNLESS THE UPS OR SURGE PRODUCT OFFERS SUCH PROTECTION.
  • Restoration of lost data and reinstallation of software are not covered.
  • This policy does not cover damage from a cause other than AC power line transients, except for damage due to telephone line transients, which is covered only if the CONEXT product offers such protection and the unit is properly utilized. In addition, the following are expressly excluded from coverage:
  • DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT (INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND).
  • Damage caused by the use of the CONEXT product for purposes other than those for which it was designed.
  • Damage caused by accidents, or disasters such as fire, flood, or wind.
  • Damage caused by abuse, misuse, alteration, modification, or negligence.
  • This policy is null and void if, in CONEXT's view, the CONEXT product has been tampered with or altered in any way.
  • EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL CONEXT, ITS AFFILIATED OR RELATED COMPANIES, PARENT CORPORATION, INCLUDING SUCH PARENT OR AFFILIATED COMPANY'S OFFICERS, DIRECTORS OR EMPLOYEES BE LIABLE UNDER THE TERMS OF THIS POLICY OR OTHERWISE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE CONEXT PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIM ITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE CONEXT PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

Submitting a Product Policy Claim:

  • If all of the conditions for coverage are satisfied, call the CONEXT customer service department at (800) 956-4786 and obtain a PRODUCT POLICY RMA (Product Policy Returned Material Authorization) number. CONEXT will forward to you a Product Policy claim form, which must be completed and filed within 30 days.
  • Mark the Product Policy RMA number on the CONEXT product you are returning.
  • Pack the CONEXT product in its original packaging to ensure that the product is not damaged en route. Enclose the completed Product Policy claim form and a copy of your sales receipt for the CONEXT product in box.
  • Mark the PRODUCT POLICY RMA number clearly on the outside of box.
  • Ship the product (one way shipping charges paid by you) to the address given by the CONEXT representative handling your claim.
  • CONEXT will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC power line transients (telephone line transients, if applicable). (A) If CONEXT's evaluation provides no evidence of damage from power line transients (telephone line transients, if applicable), CONEXT will send to the customer (i) a report summarizing the tests performed and (ii) a rejection of claim notice. (B) If the CONEXT product shows evidence of damage from power line transients (telephone line if applicable), CONEXT will request that all Connected Equipment for which a Product Policy claim has been submitted, be sent for evaluation to either CONEXT or an authorized service center. If it is determined that the Connected Equipment has been damaged from AC power line transients (telephone line, if applicable), CONEXT will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above. Please save the damaged connected equipment or all damaged parts.
  • If you are authorized by CONEXT to have the Connected Equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the Connected Equipment. CONEXT reserves the right to contact the authorized service center directly to discuss repair costs and damage to the Connected Equipment to determine if it was caused by AC power line transients (telephone line transients, if applicable) and the right to request that the service center forward the Connected Equipment or components of the Connected Equipment to CONEXT for inspection. Please notify the service center to save all damaged parts.
  • CONEXT will, after determining that the damage was caused by the failure of the CONEXT product to protect against AC power line transients (telephone line if applicable), issue payment to you, at its sole discretion, for either costs of repair or the fair market value of the Connected Equipment, up to the dollar limits stated above. CONEXT reserves the right to require you to transfer title and deliver the Connected Equipment to CONEXT if it chooses to reimburse you for the fair market value of the Connected Equipment.
  • Unless modified in a writing signed by CONEXT and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of CONEXT or any other party is authorized to make any representations beyond those made in this agreement concerning the Product Policy.

CONEXT Products
801 Corporate Centre Drive
St. Charles, MO 63304-8685
Tel: 800-956-4786
Fax: 401-788-2694

Questions? For technical support please visit our support pages. Or email support at support@conextproducts.com.