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Upgrading NetBotz Central 2.x

Issue:

Upgrading NetBotz Central 2.x

Product Line:

NetBotz Central

Environment:

NetBotz Central version 2.x

Cause:

Upgrading NetBotz Central 2.x is a very straight forward task. The following instructions outline the exact procedure.

Resolution:

  1. Obtain the NetBotz Central upgrade files. To obtain these files NetBotz Support must be contacted and a request made for access to the upgrade files. The easiest way to do this is to login to the customer portal http://register.netbotz.com and click on the link "Contact NetBotz Support".
     
  2. Once NetBotz Support will respond with the link to the upgrade files.
     
  3. All upgrades are completed from the NetBotz Central Console via the network. There is no need to physically access the NetBotz system during the upgrade.
     
  4. The upgrade link sent by NetBotz Support will have links to either .ZIP files or .ISO files. The .ZIP files can be just unzipped into subdirectories on a local PC. The .ISO files must be burned to a CD using CD creation software that can take the .ISO CD Image and transpose it onto the CD File system. The .ZIP files are usually faster and easier to work with.
     
  5. Only the "NetBotz Central Upgrade" and "NetBotz Central Install" files are needed for the upgrade.
  6. Upgrade Instructions for ISO CD-ROM Format Files:
    1. Download the Upgrade, Installer ISO files. The Recovery CD is not required for the upgrade but you may want it for later use if a re-installation is required.
    2. Using CD Writer/Burner software create CDROMs from the ISO images. If you are using Roxio Easy CD Creator, you want to select “File” then “Record CD from CD image..”.
    3. Login to your NetBotz Central Server with full administrative access. Now select “Tools” from the menu bar then “Server Administration” then “Install/Upgrade Management”.
    4. Insert the Upgrade CD into the CDROM drive on the system you are running the NetBotz Central Console.
    5. Ensure that the tab labeled “NetBotz Central Packages” is selected, then click on "Browse to File".
    6. Select the “master.release” file from “NetBotz” subdirectory on the Upgrade CD and click “Open”.
    7. The table should now update indicating that certain packages require updating. The “Install” button at the bottoms should now be enabled. Click the “Install” button.
    8. When the upgrade completes, The NetBotz Central will restart and disconnect your Console connection.
    9. Reconnect to the NetBotz Central and you will be prompted to upgrade your NetBotz Central Console. Just follow the directions presented to you and install the Console update from your NetBotz Central system.
    10. Restart the NetBotz Central Console and you are complete.
    11. If you have NetBotz Central Surveillance installed, repeat steps 3 through 9 using the upgrade cd, except on step 5 select the add on applications tab. (In the past the Add On Apps CD was Used)
  7. Upgrade Instructions for ZIP Format Files:
    1. Download the Upgrade, Installer Zip files. The Recovery CD is not required for the upgrade but you may want for later use if a re-installation is required. The Recovery CD is only available in CD ISO format. See instructions above for creating a Recovery CD from the ISO format.
    2. Extract/expand the each Zip File into a separate directory on the hard drive your system that will be running the NetBotz Central Console.
    3. Login to your NetBotz Central Server with full administrative access. Now select “Tools” from the menu bar then “Server Administration” then “Install/Upgrade Management”.
    4. Ensure that the tab labeled “NetBotz Central Packages” is selected, then click on Browse CD.
    5. Select the “master.release.nbc” file from “NetBotz” subdirectory in the subdirectory where you expanded/extracted the Upgrade Zip File.
    6. The table should now update indicating that certain packages require updating. The “Install” button at the bottoms should now be enabled. Click the “Install” button.
    7. When the upgrade completes, The NetBotz Central will restart and disconnect your Console connection.
    8. Reconnect to the NetBotz Central and you will be prompted to upgrade your NetBotz Central Console. Just follow the directions presented to you and install the Console update from your NetBotz Central system.
    9. Restart the NetBotz Central Console and you are complete.
    10. If you have NetBotz Central Surveillance installed, repeat steps 3 through 9, but this time use the “NetBotz Central Add-on Applications” tab from the “Install/Upgrade Management” screen.
  8. Once NetBotz Central itself is upgraded, all of the systems that use the NetBotz Central Console must be upgraded as well. To upgrade to the latest NetBotz Central Console, simply point a web browser at the IP address or host name of the NetBotz Central. When the NetBotz Central web page appears, click on the link titled "Install NetBotz Central Console."
     
  9. Once the NetBotz Central Console is upgraded, the upgrade process is complete.
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