Technical FAQs

Ask a Question

What if the StruxureO Gateway does not recognize my device?


Issue
What if the StruxureOn Gateway does not recognize my device?

Product Line
StruxureOn

Environment 
StruxureOn Gateway

Resolution
 
StruxureOn and StruxureWare for Data Centers support tens of thousands of pieces of data center equipment, and we are constantly working to grow our library of devices that we can model and monitor.

However, if, during initial setup of the Gateway, you discover that one or more of your devices are not yet supported, you can request device support here. You can follow the progress of your requests on your dcimsupport profile page.

Was this helpful?
What can we do to improve the information ?