PowerView display buttons do not work properly

Issue

The PowerView display interface does not react as expected when the user presses one or more buttons.



Product Line

PowerView display interface - AP9215, AP9215RM, WAP9215RM



Environment

Any product that uses the PowerView display interface



Cause

There are a few common causes of this behavior.  Please see the resolution section below.


Resolution 

If the display is not reacting as expected, please try the following steps:
 

1. Reboot the display by unplugging the cable that connects it to the UPS.
2. If the issue persists, check for any buttons that are stuck in the "down" position.  A stuck button can often cause the display to act as if a different button is being pressed e.g. if the user presses the enter key, the display will act as if the down arrow is pressed.
3. Reflash the firmware of the display interface.  See knowledge base article FA156046.
4. Replace the display interface.