Technical FAQs

Ask a Question

Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe

Issue:
need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS

NOTE: The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS. 
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. 
If the drivers do not load automatically once the USB cable has been connect to the UPS and the computer open C:\Windows\System32\drivers and verify that 
hidclass.sys, hidparse.sys, and hidusb.sys are available. Also verify that apcups.inf is available in C:\Windows\System32\DriverStore\FileRepository

Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition

Environment:
All supported Windows OS

Cause:
Testing USB communications using UsbDeview.exe

Solution:

Was this helpful?
What can we do to improve the information ?