Technical FAQs

Ask a Question

AOS v6.3.2/sy3p APP v6.3.2 UPS Network Management Card 2 (NMC2) AP9630/AP9631 UPS Compatibility


Issue

This knowledge base will specify the compatibility of UPS Network Management Card 2 (NMC2) AP9630/31 sy3p APP v6.3.2 compatibility.


Product Line
  • UPS Network Management Card 2 - AP9630/30CH, AP9631/31CH
 
  • Data Center and Facility 3 Phase UPS - Symmetra PX 


Cause

As compatibility for AP9630/31 sy3p APP v6.3.2 is different than previous sy3p NMC2 firmware APP versions, this article intends to clarify and outline compatibility for users.


Resolution

Within the global Data Center and Facility 3 Phase UPS product catalog, exists different varities of Symmetra PX including 20, 40, 48, 80, 96, 100, and 160 kVA models.

Please review general Network Management Card compatibility Symmetra PX (if needed) -> Knowledge base article ID FA237786

This temporary NMC2 firmware release AOS v6.3.2/sy3p v6.3.2 will provide support for Symmetra PX 20, 40, 80 kVA models only (especially to help address knowledge base article ID FA238115 and HTTPS access issues). This firmware APP has historically supported Symmetra PX 20, 40, and 80kVA models with SmartSlot cards (AP9630/31) as well as Symmetra PX 48, 96, 100, and 160 kVA models with an embedded Network Management Interface and that also offer an optional AP9630/31 SmartSlot card, which users can add to their system to monitor their UPS only.

Symmetra PX 48, 96, 100, and 160 kVA users should avoid this update for their optional SmartSlot AP9630/31 cards as it will not work or communicate with their UPS. sy3p v5.1.6 or v5.1.8 should be used for PX 48, 96, 100, and 160kVA models for the time being.

A second v6.3.3 update, available as of July 2015, provides support for Symmetra PX 48, 96, 100, and 160 kVA models while maintaining support for Symmetra PX 20/40/80. See below for a compatibility chart.

 
Firmware APP name & version Supported UPS model(s)
v6.3.2 sy3p
  • Symmetra PX - (20/40/80kVA) supported with AP9630/31
v5.1.6 sy3p
v5.1.8 sy3p
v6.3.3 sy3p
  • Symmetra PX - (20/40/80 kVA) supported with AP9630/31
  • Symmetra PX - (48/96/100/160kVA) supported for optional AP9630/31 SmartSlot Card
 
Was this helpful?
What can we do to improve the information ?