Technical FAQs

Ask a Question

InfraStruXure Central Surveillance clips only contain 1 second of motion

Issue:

InfraStruXure Central Surveillance clips only contain 1 second of motion

Product Line:

InfraStruxure Central/StruxureWare Data Center Expert

Environment:

All versions

Cause:

APC tests NetBotz appliances integrating with a maximum of 2 InfraStruXure Central servers. If a NetBotz is configured to post to more than 2 InfraStruXure Central servers, its processing capabilities can be overloaded and result in only 1 second of each captured clip being posted to InfraStruXure Central's Surveillance module.

Resolution:

To resolve this, please ensure that each NetBotz appliance is posting to no more than 2 InfraStruXure Central servers. You can verify this by using NetBotz Advanced View to login to the NetBotz appliance. Within the Configuration perspective, you will see an icon for either InfraStruXure Central or NetBotz Central, depending on the version. Double click this icon to view the NetBotz current post settings. You can then remove any incorrect or legacy entries that you find here and ensure that a maximum of 2 InfraStruXure Central's are being posted to.

If you have only 2 StruxureWare servers and are still seeing this issue on one of them or if your NetBotz appliance lists 2 servers that it is posting to, please make sure that both servers are reachable. If there is only one StruxureWare server active but the NetBotz appliance lists 2 servers that it is posting to, please remove the listing of the non-active server.
 
Was this helpful?
What can we do to improve the information ?